The Diploma in Front Office Operation and Customer Care is designed to equip learners with the skills and knowledge required to manage front office activities and deliver exceptional customer service in various professional environments.
The program covers communication techniques, office procedures, computer applications, record management, and interpersonal skills essential for efficient front office operations. Students also learn the principles of customer relations, professionalism, and workplace etiquette — key components for success in hospitality, corporate, and service industries.
C-minus and above
Comprehensive Skill Development: Gain expertise in reception management, customer handling, and office coordination.
Industry-Relevant Training: Learn practical front office and communication skills applicable across multiple sectors.
Professional Confidence: Develop strong interpersonal and problem-solving abilities for effective customer service.
Job Readiness: Prepare for roles that demand a blend of organizational, administrative, and communication competencies.
Career Flexibility: Applicable in hospitality, healthcare, education, corporate, and public sectors.
Hotels, resorts, and travel agencies
Hospitals and healthcare institutions
Corporate offices and reception departments
Government and non-governmental organizations (NGOs)
Educational institutions
Customer service centers and call centers
This program offers flexible study modes—full-time, part-time, or blended learning—to accommodate students and working professionals
Higher Diploma in Business Administration, Customer Service, or Hospitality Management
Bachelor’s Degree in Business Administration, Tourism, or Public Relations
Specialized short courses in Office Management, Customer Experience, or Communication Skills
